FAQ

o How can I make changes to my CaseNation order?
o How do I know if my order was placed successfully?
o Why I can't receive my order confirmation email?
o How long does CaseNation take to ship?
o Will COVID-19 affect my CaseNation order?
o How do I track my CaseNation order?
o I’ve ordered a few items but I can’t find all of them. Where are the missing cases?
o Does CaseNation offer free shipping internationally?
o Does CaseNation accept bulk purchases?
I’ve missed a CaseNation promotion campaign for a recent order I placed. Can I still enjoy the offer?
• Can I apply 2 promo codes on the same order?
• What payment methods do you accept?
• I received an error message when I checked out. What should I do? / What does "Invalid transaction error" or "Something wrong with your credit card, please call card center for help: Transaction Not Allowed" mean?

Simply email us at hello@casenation.com within 12 hours. Be sure to include your order number! If you would like to change your design, please also include the URL or name of the new design. Otherwise, if it is the device type, case type or color that you would like to adjust, please also let us know the details in email.

If you have received an order confirmation email from us, your order was placed successfully! You can also log into your account to view your order history and search for your most recent order.

If your registered email address is a Hotmail account, the order confirmation email may fall into your Spams / Junk folder. If you still cannot find your order confirmation email, please email us at hello@casenation.shop and we will investigate further.

Orders are being dispatched from our fulfillment centers in the US, UK or Australia within 2-3 business days. Your order will be delivered via your local Postal Services.

Shipping Times

EU 7-15 business days

UK 4-9 business days

USA-Canada 4 business days

AU - NZ 4-9 business days

Rest Of The World 10-20 business days

NOTE: The above transit times are our delivery aims, but please note that Covid-19 is still having an ongoing impact on the speed of some international deliveries.

In view of the recent situation of COVID-19, logistics transportation and global delivery services are now subject to temporary delays. Shipping time is likely to be lengthened as a special arrangement of some courier service companies and air traffic delays are to be expected. Thanks for your patience while we work hard to get your order to you!

Sign in to your Account (the one that you made your order with) and click on Track Order. In some instances, carrier's tracking information may only be available in 1-2 business days after the order is shipped.

Please be sure to open up all the boxes first. We normally packed 2 cases in 1 box unless otherwise requested. If you have checked and the case is still not there, please contact us. Some items may be sent separately as a different may fulfill the order.

Yes, we offer free international standard shipping for orders over $25 to the UK and to Australia

Please send us an email to hello@casenation.shop with more details and we will follow up.

Please let us know by email at hello@casenation.shop, we would wish to know the order number of yours and also the discount code /offer that you are after. We will be more than happy to evaluate what you have and honor the offer if it is deemed applicable. We apologize, but we are unable to apply the adjustments retrospectively 3 days after date of order, or the promotion expiration date, whichever comes earlier.

We are afraid that only one promo code can be applied per order.

We accept major debit cards, credit cards (American Express, Diners Club, Mastercard, JCB and Visa), Amazon Pay, Apple Pay, Google Pay, Elo and PayPal

Accepted Payment Methods - CaseNation

If an error message occurs, this may be because:

• The debit card cannot be used for this type of payment

• Your bank has rejected the transaction due to suspicions of fraud

• The card is not activated for international transactions

Ethical Factories

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Carbon Neutral Shipping

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Recycled & Recyclable Packaging

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